Guarantee, Returns & Exchanges

I want you to genuinely love your hammock. Every hammock I stock has been carefully selected for comfort, quality, and long-term enjoyment, but if something isn’t quite right, I'm here to help.

Product Guarantee

All hammocks* include a 2-year guarantee against manufacturing defects, and hammock stands include a 1-year guarantee.

This guarantee covers faults in materials or workmanship under normal use.

The guarantee does not cover:

Normal wear and tear
Damage caused by incorrect installation or misuse
Weather damage from prolonged exposure to sun, wind, or rain

*Mexican hammocks include a 6-month limited manufacturing guarantee due to their handmade construction.

Change of Mind Returns

If you change your mind, you have 30 days from delivery to get in touch to arrange a return or exchange.

Items must be:

Unused and in as-new condition
Returned with original packaging and labels intact
Hammock stands must not have been assembled

Return shipping costs are the responsibility of the customer unless the item is faulty.

Choosing the Right Size (Please Read)

Hammock comfort depends heavily on having the right hanging distance, so I strongly recommend double-checking measurements before opening your hammock.

Each product page clearly lists hammock dimensions and minimum hanging distances, and these measurements are also printed on the packaging.

If a hammock is opened and does not fit your space, I may be unable to accept a return.
Unopened hammocks can still be exchanged.

If you’re unsure before purchasing, please get in touch — I'm always happy to help you choose the right size.

Refunds & Exchanges

There are no restocking or repacking fees.

Please note:

Original delivery is free; however, shipping costs incurred are not refundable unless the item is faulty.
Payment processing fees (credit card 2.7% or Afterpay 5%) are non-recoverable and will be deducted from refunds where applicable.
Exchange shipping costs and any price differences are payable before the replacement item is sent.

How to Arrange a Return

Please contact me first so I can help and provide the return address.

Returns are available for New Zealand orders only.

My Promise

Hammock Shop is a small New Zealand business, and I genuinely want you to enjoy your hammock for years to come. If you have questions before or after purchasing, I’m always happy to help.