Hammock Shop - Covid-19 Update

March 24, 2020

Update 2 pm, 24/4/2020

We hope everyone has made it through the past few weeks safe and healthy. With the Governments decision to move to Covid Alert Level 3 on Monday evening (27/4/2020), from Tuesday we will be back dispatching all orders. Any backorders are already packaged ready to go and will be on the way this coming week with tracking details to follow through.

Please be aware that delivery may take longer than our usual delivery guidelines as courier companies expect heavy freight volumes with many businesses opening up and sending and receiving packages this coming week.

 

Update 9.30 am, 26/3/2020

Due to the move to Government Alert Level 4 and further clarification by courier services, unfortunately, we are not able to ship any orders over this time period.

You can still place orders through our online store (which we'd really appreciate 🙏) and these will be processed and packaged ready for dispatch as soon Level 4 is lifted and we are allowed to do so.

Stay safe, stay healthy.

 

Update 9.30 pm, 25/3/2020

At this stage, we are reading and hearing a lot of conflicting information from Government, courier companies and media regarding delivery around the country.

Our understanding is that courier companies are still operating as an essential service, but the confusion lies in whether only essential businesses are allowed to use their services to ship goods. If so this effectively halts all non-essential online shopping deliveries including from home-based businesses like us (as essential as we think hammocks are, the Government probably won't agree!). 

As such we will not be dispatching any new orders at this time going forward. We will be taking the remainder of the week and weekend to try and get to the bottom of things, obtain more information and further evaluate the situation to ensure we are compiling with all Government directives before sending out any new orders.

If you place an order over this time we will update you and keep you informed on the situation. If we are unable to deliver over the 4-week isolation period you will be provided with the option of a refund or to have the goods sent at the conclusion of lockdown.

 

Update 1245 pm, 24/3/2020

First and most importantly, we hope everyone is safe and well in these uncertain times.

As we head into level 4 lockdown here in New Zealand we want to let you know we are still working and dispatching orders. Transport companies are an 'essential service' and will continue providing delivery services throughout New Zealand. As we are a small home-based business in rural Tauranga with onsite storage we are well isolated and able to continue working and dispatching orders.

We will be switching our courier provider over this time though and using our NZ Post rural delivery driver to collect all packages* for delivery through the Courier Post network (rather than dropping directly at our usual Post Haste depo). This will also mean most orders will be dispatched the following day as our rural driver collects once a day between 8 - 10 am. 

We expect essential products to take precedence (and are happy for this to occur) over our deliveries, but don't foresee too much of a delivery delay (which is generally within 1-3 days). As we move further into lockdown we'll have a better idea, as there is still plenty of confusion around how everything will work. 

Pickups and product viewing will not be available through the lockdown period.

Please feel free to get in touch with any queries. As this is an evolving situation and more information comes to light we'll further update this page as necessary.

We appreciate your support throughout these difficult times. Whilst stuck at home, it doesn't have to be uncomfortable and spent watching Netflix all day! Reading, relaxing, daydreaming in the garden in a comfortable hammock are perfectly acceptable ways to pass the time.

Kiwi Double Hammock

*At this stage whilst using Courier Post any packages exceeding 1.5m in length exceed the dimensions of freight they will accept. This will affect our metal arc hammock stand, wooden hammock stand and curved chair hammock stand. All other hammocks and accessories can still be dispatched as normal.