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Hammock Shop (www.hammockshop.co.nz), a trading activity of Mexican Hammocks Ltd owns and operates this Website. This document governs your relationship with Hammock Shop. Access to and use of this Website and the products and services available through this Website are subject to the following terms and conditions. By using this Website, you agree to all of the terms and conditions.
Free delivery is provided on all orders and is sent via various courier providers and NZ Post. Orders received on Saturday, Sunday or public holidays will be dispatched the following business day. The only exception to the free delivery rule is for off-shore New Zealand Island deliveries including Chatham and Stewart Island and hammock stands to Waiheke Island which may incur additional delivery charges.
Orders should usually arrive within time frames indicated below. Please check your tracking detail email if you have not received it within a reasonable time frame.
Quotations of delivery times by Hammock Shop are made in good faith but are estimates only and Hammock Shop shall not be bound or liable for such quotation or delivery delays.
Signature and authority to leave courier options are available during checkout. Please be aware if you select authority to leave (ATL), your order becomes your responsibility once delivery has been made to your address. Hammock Shop will not be liable for theft or negligence as the result of this delivery option being selected. Of course we'll do our best to help where possible should issues arise.
Damaged, Delayed or Lost
In the unlikely event of a goods being damaged during transit, we must be informed of this as soon as possible along with photographic evidence and within 3 working days of receipt for us to lodge a reimbursement claim with our courier.
For delayed packages, the best course of action is to contact the appropriate courier company with your tracking details as they will have the most up to date information and can action further investigation if necessary.
For packages that have been lost by a courier company, a replacement item will be sent once we have confirmation that a package is lost from the appropriate courier company. At our discretion we may send a replacement sooner for extended delivery delays.
Our shopping cart is secure and protected by SSL encryption. This is a method of ensuring information submitted through our web site is secure and cannot be accessed by unauthorised users.
Whenever purchasing on the Internet you need a safe and secure system to enter your credit card details through. That is why Hammock Shop uses the world's leading online payment providers including Shop Pay, Google Pay, Apple Pay and Afterpay. When making payment there is no requirement to have an account with any company.
All hammocks* include a 2-year guarantee against manufacturing defects, and hammock stands include a 1-year guarantee.
This guarantee covers faults in materials or workmanship under normal use.
The guarantee does not cover:
*Mexican hammocks include a 6-month limited manufacturing guarantee due to their handmade construction.
If you change your mind, you have 30 days from delivery to get in touch to arrange a return or exchange.
Items must be:
Return shipping costs are the responsibility of the customer unless the item is faulty.
Hammock comfort depends heavily on having the right hanging distance, so I strongly recommend checking measurements before opening your hammock.
Each product page clearly lists hammock dimensions and minimum hanging distances, and these measurements are also printed on the packaging.
If a hammock is opened and does not fit your space, I may be unable to accept a return.
Unopened hammocks can still be exchanged.
If you’re unsure before purchasing, please get in touch — I'm always happy to help you choose the right size.
There are no restocking or repacking fees.
Please note:
Please contact me first so I can help and provide the return address.
Returns are available for New Zealand orders only.
Orders may be cancelled anytime before they have been dispatched (2 pm weekdays). If a purchase has already been dispatched this must be returned to Hammock Shop prior to an order cancellation and refund. As per above; refunds will be less 2.7% or 5% due to credit card and Afterpay processing fees that we are unable to recover.
Hammock Shop is a New Zealand-owned and operated company trading under Mexican Hammocks Ltd. All transactions are charged in New Zealand dollars.
Our privacy policy, which sets out how we will use your information, can be found at here. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.
