Hammock Shop (www.hammockshop.co.nz) a trading activity of Hammock Online Ltd owns and operate this Website. This document governs your relationship with Hammock Shop. Access to and use of this Website and the products and services available through this Website are subject to the following terms and conditions. By using this Website you are agreeing to all of the terms and conditions.
Free delivery is provided on all orders and is sent via various courier providers and NZ Post. Orders received on Saturday, Sunday or public holidays will be dispatched the following business day. The only exception to the free delivery rule is for off-shore New Zealand Island deliveries including Chatham and Stewart Island which may incur additional delivery charges.
Orders should usually arrive within time frames indicated below. Please check your tracking detail email if you have not received it within a reasonable time frame.
Quotations of delivery times by Hammock Shop are made in good faith but are estimates only and Hammock Shop shall not be bound or liable for such quotation or delivery delays.
Our shopping cart is secure and protected by SSL encryption. This is a method of ensuring information submitted through our web site is secure and cannot be accessed by unauthorised users.
Whenever purchasing on the Internet you need a safe and secure system to enter your credit card details through. That is why Hammock Shop uses the world's leading online payment providers PayPal and Eway to process all credit card payments. When making payment there is no requirement to have an account with any company.
We offer a two-year guarantee on manufacturing defects on all hammocks and 1 year on all hammock stands. Defects that arise due to improper use or weather influence (sun, wind or rain) are not considered warranty cases. The guarantee does not cover normal wear or defects that occur due to misuse.
Should you just change your mind or not be happy with your hammock, if you decide the hammock you bought is not the right size or style for you or a gift receipt doesn't dig the colour I'll be happy to have it returned and exchanged for another. Keep the packaging and as long as you do this while it's nice, new and unused it's all good.
You have 30 days to get in touch to return or exchange your product. You can send back your order for any reason during this time, but the return shipping cost is yours to pay.
Returns must be in an 'as new' unused condition. Be sure to keep the packaging and labels so these can also be returned if you decide to go down that route.
Refunds will be refunded back through the original payment method.
Orders may be cancelled anytime before they have been dispatched (2 pm weekdays). If a purchase has already been dispatched this must be returned to Hammock Shop prior to an order cancellation and refund.
Hammock Shop is a New Zealand owned and operated company trading under Hammocks Online Ltd. All transactions are billed in New Zealand dollars.