Any order on any product is delivered free within New Zealand. No minimum spend, no location restrictions, just free! The only exception to this rule is for off-shore deliveries to Chatham and Stewart Island which may incur additional delivery charges. All stock is held on hand in New Zealand and orders are dispatched daily.
I like fast, reliable delivery so my first choice is to always send your order via courier service. I make use of the following companies; Post Haste Couriers, Pass the Parcel, Toll NZ, Fastway and PBT. Each provides an online tracking service and obtain a signature on delivery. Some addresses or products, however, may be better suited to using NZ Post and as such may be used in some instances.
To give our courier drivers time to collect and return all packages to the depot for same day dispatch orders need to be received before 2 pm daily (working days). Make the cut and our delivery guidelines are as follows;
The following products are considered 'oversized' by some courier providers which may result in an extra day or two on top of the expected delivery guidelines for some deliveries.
In rare instances, home delivery to rural addresses of these products may not be possible and require collection from a local courier depot or for a non-rural address to be provided. Rural delivery drivers are independent contractors and decide individually whether they will accept these oversize items. As such unfortunately there is no forwarning should this be the case, so please keep an eye on your tracking details and get in contact with myself or the courier provider to check the status if you haven't received your order within the quoted delivery time.
Once your order is ready for dispatch an email confirmation will be sent along with tracking details if available so you can track progress and contact the courier provider should your package not have arrived in the specified time frame.
A Saturday delivery option is available to most North Island towns and cities and major South Island centres. To check if you address valid for Saturday delivery please use this courier tool; Address Checker. For North Island, orders would need to be in on prior to 2 pm on Friday and for South Island 2 pm Thursday. There is an additional cost for this service of $6 per package. There is also a minimum order value of $70 for this service. Please get in touch directly should you wish to arrange Saturday delivery on your order. Please note; Saturday delivery is not guaranteed.
Courier delivery is only available to physical addresses such as home or work. Courier delivery is not available to PO Boxes and Private Bags. Courier delivery is available to RD (rural delivery) addresses but is often transferred to a local delivery agent (usually your NZ Post Rural delivery driver) and a signature is not obtained on delivery.
Should you wish to have an item left at your residence without a signature simply include a note with your order requesting for your package to be left somewhere - e.g. "Down the side path through the back gate around the plum tree beside the dog kennel at the back door". Or simply; "Please leave at back door, thanks", will do.
Contact phone numbers on orders help the courier delivery driver and company contact you should there be any difficulties in locating your address.
Please note our delivery guidelines and dispatch standards as above can be affected by peak delivery periods such as the Christmas season. You can still expect the same prompt daily dispatch and most of the time regular delivery timeframes are met, but, delays can occur due to increased workloads and any quotations of delivery times by Hammock Shop are made in good faith but are estimates only and Hammock Shop shall not be bound by such quotation. As such if purchasing at peak times (Christmas) it pays to order a little earlier.
Delivery is available to Australia for our all non-spreader bar hammocks. This is charged as per prices quoted via the NZ Post website 'rate finder' service. Options available include; Airmail 3-10 working days (untracked) or economy courier service 2-6 days (tracked). Prices will be calculated once address details have been submitted in the checkout process. Or you are welcome to email through for pricing - just let us know what item you are interested in and your delivery address.
We currently offer delivery options to the following countries for our all non-spreader bar hammocks;
Delivery costs are weight based at $45 for up to 1.5kg and $75 for 1.5-3kg and sent via NZ Post International Airmail service. This is an untracked service and the estimated delivery time is 3-10 working days.
For international orders simply place your order through our online store and the associated shipping costs will be applied at checkout.
Please note; Any associated customs duties, fees, levies or taxes charged in receiving a package into your home country is at your cost and responsibility.
For express service or for delivery to any countries outside of those listed please contact us for a delivery quote.