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Any order on any product is delivered free within New Zealand. No minimum spend, no location restrictions, just free! The only exception to this rule is for off-shore deliveries to Chatham and Stewart Island which may incur additional delivery charges.
I like fast, reliable delivery so my first choice is to always send your order via courier service. I make use of the following companies; Post Haste Couriers, Pass the Parcel, Toll NZ and PBT. Each provides an online tracking service and obtain a signature on delivery. Some addresses or products, however, may be better suited to using NZ Post and as such may be used in some instances.
To give our courier drivers time to collect and return all packages to the depot for same day dispatch orders need to be received before 2 pm daily (working days). Make the cut and our delivery guidelines are as follows;
Our larger hammock stand products, the curved metal stands, are considered 'oversized' by some courier providers which may result in an extra day or two on top of the expected delivery guidelines for some deliveries. In rare instances, final delivery to rural addresses may not be possible and require collection from a local courier depot. Should this be the case you will be notified.
Once your order is ready for dispatch an email confirmation will be sent along with tracking details if available so you can track progress and contact the courier provider should your package not have arrived in the specified time frame.
A Saturday delivery option is available to most North Island towns and cities and major South Island centres. To check if you address valid for Saturday delivery please use this courier tool; Address Checker. For North Island, orders would need to be in on prior to 2 pm on Friday and for South Island 2 pm Thursday. There is an additional cost for this service of $6 per package. There is also a minimum order value of $70 for this service. Please get in touch directly should you wish to arrange Saturday delivery on your order. Please note; Saturday delivery is not guaranteed.
Courier delivery is only available to physical addresses such as home or work. Courier delivery is not available to PO Boxes and Private Bags. Courier delivery is available to RD (rural delivery) addresses but is often transferred to a local delivery agent (usually your NZ Post Rural delivery driver) and a signature is not obtained on delivery.
Should you wish to have an item left at your residence without a signature simply include a note with your order requesting for your package to be left somewhere - e.g. "Down the side path through the back gate around the plum tree beside the dog kennel at the back door". Or simply; "Please leave at back door, thanks", will do.
Contact phone numbers on orders help the courier delivery driver and company contact you should there be any difficulties in locating your address.
Please note our delivery guidelines and dispatch standards as above do not change for Christmas. You can still expect the same prompt dispatch and delivery standards. However, delays can occur due to increased workloads and any quotations of delivery times by Hammock Shop are made in good faith but are estimates only and Hammock Shop shall not be bound by such quotation. As such if purchasing at peak times (Christmas) it pays to order a little earlier.
Delivery is available to Australia for our all non-spreader bar hammocks. This is charged as per prices quoted via the NZ Post website 'rate finder' service. Options available include; Airmail 3-10 working days (untracked) or economy courier service 2-6 days (tracked). Prices will be calculated once address details have been submitted in the checkout process. Or you are welcome to email through for pricing - just let us know what item you are interested in and your delivery address.
If you are not fortunate enough to live in New Zealand or Australia but would like one of our fantastic hammocks please contact us for an international delivery quote.
