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I'm sure you'll love your new hammock and want to hold onto it forever but should any problems arise, this is what you need to know.
We offer a two-year guarantee on manufacturing defects on all hammocks* and 1 year on all hammock stands. Defects that arise due to improper use or weather influence (sun, wind or rain) are not considered warranty cases. The guarantee does not cover normal wear or defects that occur due to misuse.
*Our range of Mexican hammocks come with a 6-month limited guarantee against manufacturing defects. Defects that arise due to improper use or weather influence (sun, wind or rain) are not considered warranty cases. The guarantee does not cover normal wear or defects that occur due to misuse, overloading or cover accidental ‘pulled’ cords.
Should you just change your mind or not be happy with your hammock and want to return it you have 30 days to get in touch to return or exchange your product. You can send back your order for any reason* during this time, but the return shipping cost is yours to pay for returns and exchanges unless the item is faulty.
*Please note: due to the increase in the number of exchanges due to incorrect hammock size purchases, I will no longer accept returns in these instances if the hammock has been opened or the packaging is damaged. Each hammock product page has a section in which the product dimension and minimum space requirements are displayed, and these measurements are also displayed on the hammock packaging. Please double-check your hammock space dimensions before opening your hammock. I will still happily exchange products if the hammock is unopened.
I do not charge a restocking or repacking fee on returns, however, free delivery is provided on the original order only, and delivery costs incurred will not be included in the refund amount unless there is a fault with the goods. Refunds will also be less the credit card or Afterpay service fees incurred (2.7% & 5% respectively) as these are non-recoverable costs. Please be sure to check the hammock dimensions and your space to ensure you won't need to return your hammock.
For exchanges the cost to send an exchanged item back to you is at your cost and you will be informed of and requested to pay this amount at the time of exchange request.
Returns and exchange items must be in an 'as new' unused condition and hammock stands must not have been assembled to be eligible for return. Returns and exchanges cannot be accepted with no or damaged packaging (as is the case with any store brought product).
Be sure to keep the packaging and labels as we cannot accept returns with no or damaged packaging.
Should you wish to return an item please contact us first to arrange and to obtain our return address.
Returns are only eligible for New Zealand based orders. We do not accept returns from overseas orders.
