Guarantee & Returns

I'm sure you'll love your new hammock and want to hold onto it forever but should any problems arise, this is what you need to know.

We offer a two-year guarantee on manufacturing defects on all hammocks* and 1 year on all hammock stands. Defects that arise due to improper use or weather influence (sun, wind or rain) are not considered warranty cases. The guarantee does not cover normal wear or defects that occur due to misuse.

*Our range of Mexican hammocks come with a 6-month limited guarantee against manufacturing defects. Defects that arise due to improper use or weather influence (sun, wind or rain) are not considered warranty cases. The guarantee does not cover normal wear or defects that occur due to misuse, overloading or cover accidental ‘pulled’ cords.

Should you just change your mind or not be happy with your hammock and want to return it you have 30 days to get in touch to return or exchange your product. You can send back your order for any reason during this time, but the return shipping cost is yours to pay.

Returns must be in an 'as new' unused condition. Be sure to keep the packaging and labels so these can also be returned if you decide to go down that route. 

Should you wish to return an item please contact us first to arrange. Returns can then be sent to; Hammocks Online Ltd, Peers Road, Omanawa, Tauranga, 3171, New Zealand.

Returns are only eligible for New Zealand based orders. We do not accept returns from overseas orders.