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Hi, I'm Mike owner and operator of Hammock Shop.
Hammocks have been a passion of mine since regularly traveling to Mexico in the early 2000's. I feel in love with the 'hammock lifestyle' and saw how hammocks helped create a more relaxed and stress free life. Something I believe we all strive to obtain. With our beautiful summer climate and love of outdoor living I believe hammocks are the perfect fit and every home should have one.
Knowing who you are purchasing from is an important consideration and I'm sure you'd at least like to know a little bit about who you are buying your next hammock from. I am it; no fancy pants marketing, finance, or sales department - I have it all covered! I'm here to sell you hammocks - good hammocks, excellent hammocks actually. I love hammocks and believe hammocks should be comfortable, beautiful, ethically made and high quality. So that's what I stock here; hammocks that will give you that perfect afternoon nap, that feeling of relaxation and that sense of escape, and yes, all hammocks are actually stocked here in rural Masterton, New Zealand.
With the support of my wife when things get busy, I'm here to answer your emails, pack your orders and generally ensure you are happy with your new hammock. Not sure who you emailed or talked to on the phone - it's me - Mike! Don't know your order number or account name - no worries - tell me your name I'll get you sorted.
Hammock Shop has been operating since 2014 - and I have been running online stores since 2008. I have efficient and effective systems set in place (and always have my smartphone beside me whilst enjoying hammock time) to ensure you will receive replies to your emails within hours and purchases are dispatched via courier the day they are made if placed prior to 1 pm.
With a wealth of photos, product videos and information I strive to provide you with a real sense of what you are buying with all the information you need to help make the perfect hammock choice. Combined with an easy to use hammock shopping site so you can be quickly relaxing like the happy people in the photos!
I believe even small businesses should provide wider benefits to the community and planet. At Hammock Shop I do this firstly through paying special attention to the larger companies (La Siesta & Cielo Hammocks) I source my products from and how they operate and what social initiatives they have in place.
Secondly, what good are hammocks without trees (unless you have a stand), so for every hammock or hammock stand purchased one tree is planted in your honour through 'One Tree Planted' in an area of need in the world.
Where possible and practical delivery packaging is made from compostable courier satchels or recyclable & reusable cardboard packaging. Our hammock packaging is keep simple and minimal also.
All hammocks and products carry a two-year guarantee from material or manufacturing defects. To get the most life from your hammock simply follow our instructions and care guide and you're sure to get many years or quality hammock use. Many stocked hammocks are pure or organic cotton, as such these are not 'leave outside and forget' hammocks - bring them in at night and protection from moisture is recommended. If you want something to stay outside all summer then our weather-resistant hammock range is the one for you. Unsure of the material, check the 'Material' tab directly under the 'Add to Cart' button on every product page.
If you decide the hammock you bought is not the right size or style for you or a gift receipt doesn't dig the colour I'll be happy to have it returned and exchanged for another. Please keep the packaging so it can be reused and as long as you do this while it's nice, new and unused it's all good.
Unsure if a hammock will fit your space, check the 'Dimensions' tab found directly under the 'Add to Cart' button or 'hammock sizes page' or email me your dimensions and I can advise.
Please note: due to the increase in the number of exchanges due to incorrect hammock size purchases, I will no longer accept returns in these instances if the hammock has been opened or the packaging is damaged. Please double-check your hammock space dimensions before opening your hammock. I will still happily exchange products if the hammock is unopened.
Whenever purchasing on the Internet you need a safe and secure system to enter your credit card details through. That is why I use the world's leading online payment providers including; Shopify Payments (Shop Pay) and Apple Pay to process all credit card payments. When making payment there is no requirement to have an account with any of those companies and your details are highly secure. They may ask if you would like to set up an account with them after payment but - that's entirely up to you.
Alternatively, payment via Internet Banking or bank deposit is an option at the checkout - you just need to wait for your payment to clear before it will be dispatched, but it's pretty quick these days often the same day or overnight.
Please note, we don't ever store credit card details so if wishing to add to an order we cannot process your card again.
Should you notice a double credit card charge showing on your account, you'll likely note one will stipulate 'pending' and this will disappear after a day or two.
Should there be information you can't find or questions you have I'd love to hear from you. You can contact me direct on 021 123 8963 or email me at info@hammockshop.co.nz. Got some cool photos of you in your new hammock? I'd love to proudly display them, please send them through or share them via our Facebook page.
Hammock Shop is a New Zealand owned and operated company trading under Mexican Hammocks Ltd. All transactions are billed in New Zealand dollars.
